The British energy regulator has threatened to cut the revenues of distribution network operators who do not adequately help customers who need to connect to the electricity grid.
Ofgem said that people who request new electricity connections – such as those living in new housing developments – were often badly served by distribution network operators (DNOs).
These include the distribution arms of regional utility groups, such as Scottish and Southern Electricity Networks.
“Following feedback from customers to our consultation in July, our view is that all DNOs may have fallen short of [customers’] expectations,” Ofgem said.
DNOs were often failing to give progress updates, giving scant information or failing to explain costs, the regulator added.
Ofgem said the cut in revenues across all six UK DNOs could be £13.9m